In Observance of U.S. holiday, President's Day, Agilent Cross Lab/ iLab Operations Software will be closed during U.S. hours on Monday February 19th, 2018. EU and APAC support coverage will remain open during this time. We will resume U.S. support hours on Tuesday February 20th, 2018. For urgent matters, please add "Urgent" to the ticket subject and we will prioritize those requests first.

To submit a support ticket click on the HELP link below to access the support portal, then click "Submit a Ticket". If you are unable to access the portal, please email with details describing your issue. 

IMES Clinical Research Center (CRC)

Overview of Services

MIT’s Clinical Research Center (CRC) seeks to facilitate the translation of researchers’ scientific discoveries into practical solutions to advance human health. The CRC provides researchers with a full spectrum of clinical research resources to help them execute human studies safely and effectively, from early study planning, clinical consultation, and assistance with regulatory and IRB navigation, to specialized clinical research spaces, study management tools, and an experienced clinical staff. Through its extensive network of partners, the CRC can also assist researchers in managing multi-site and follow-on studies and connect researchers with the resources they need to further development. We are committed to helping investigators realize their discoveries’ clinical potential. 



Elazer Edelman M.D. Ph.D.
Kumaran Kolandaivelu M.D. Ph.D. (Medical Director)
Catherine Ricciardi DNP, ANP-BC (Nurse Director and Clinical Operations)

Tatiana Urman MSN, RN (Research Nurse)

O'Mara Taylor (Coordinator and Project Manager)



Hours Location


9AM - 5PM


45 Carleton Street




Name Role Phone Email Location
Catherine Ricciardi
Nurse Director, Dir Clinical Operations
MIT E25-201
Tatiana Urman
Research Nurse Coordinator and Project manager
MIT E25-201
Kumaran Kolandaivelu
Medical Director
MIT E25-201
O'Mara Taylor
Project Manager
MIT E25-201



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